Frequently Asked Questions
Here are some of our most frequently asked questions, if you still need help please contact us.
Best way to contact you?
Please fill out the contact form that is available on our website and I will do my best to reply within 1-2 business days.
If you haven’t heard from me by the third business day, please check your spam folder just incase my reply ended up in there. If there is still no reply after checking, please submit again through our contact form and let me know!
Do you accept cancellations & returns?
We will honour requests to cancel orders within 24 hours of their purchase. We will not be able to cancel orders beyond the first 24 hours from when they are placed.
We do not accept returns on our jewelery due to quality control and hygiene. Please be sure to look carefully at the item pictures and discriptions provided to ensure you’re good to go with your purchase.
If there happens to be a problem due to shipping and the item arrives defective, we want to acommodate you as best as possible. Please contact us so we can go from there!
What happens if my package is lost or stolen?
We are not responsible for lost or stolen packages. Once your package leaves our hands, we are not responsible for issues that may be caused by the postal system. This includes delays, lost or stolen items, etc.
We will not be able to refund or replace these items.
What is Polymer Clay?
Polymer clay is a moldable type of vinyl that cures to a permanently hardened state with heat. It is lightweight and bends before breaking, making it a great medium for many types and styles of jewelry.
How to care for your Polymer Clay earrings
Store your jewelry hanging up or laying flat when possible. Polymer clay is flexible but please do not purposely bend or test its limits – it will break.
Do your best to keep your earrings away from water, intense heat and cosmetic products.
If the clay becomes dirty you can clean your earrings with cleansing wipes or rubbing alcohol and a Q-tip.
If there are brass pieces with the earrings, you can polish with a soft towel and/or a metal polish.
Polymer clay is very durable and will last a long time with proper care.
At this time we do not provide wholesale orders.